Routzi is delivery-operations software built for Amazon Delivery Service Partners. Our customers are delivery companies; the people who use Routzi are their operators, through the web dashboard, and their drivers, through the Routzi driver app.
Account information. The name, phone number and work email your employer entered when it created your account, and your sign-in credentials. PINs and passwords are stored in protected, hashed form — we cannot read them.
Work records provided by your employer. Because Routzi is workplace software, most of the information in it comes from your delivery company: your schedule and the routes you are assigned, the stand-up notes your employer publishes, and the documents your employer issues to you — including any photos attached to them — which you read in the app and which Routzi stores on your employer's behalf. It also includes the acknowledgements you give and any rebuttals you write in response.
From your device. A push-notification token, so the app can send you reminders and alerts. That is the only thing the app takes from your phone. The Routzi Driver app requests two Android permissions — notifications and vibrate — and no others: it does not use your location, in the foreground or the background; it does not measure your speed or warn you about speed limits; and it does not use your camera to scan vehicles, barcodes or anything else. If a future feature ever needs more than this, we will update this policy first and the app will ask your permission before using it.
To run the service for your employer — scheduling, hours and compliance tracking, safety coaching, vehicle inspections, and Amazon scorecard management; to send you the notifications your company's workflows generate (schedule publishes, swap requests, messages from your dispatcher); and to keep the service secure and working. We do not sell personal information and we do not use it for advertising.
While your account is active, and as long as your employer needs its work records for legal and compliance purposes. If your account is removed, your sign-in details and personal identifiers are deleted; work records such as safety and hours history are retained by your employer under its record-keeping obligations, no longer tied to a usable login.
You can manage notifications in your device settings. For access, correction, or deletion requests, contact your employer's Routzi administrator or email support@routzi.com — we answer deletion requests directly, and an in-app deletion option is available in the driver app. See Delete your Routzi Driver account for the steps and for what is deleted and kept.
Data is encrypted in transit, access is role-based, and each company's data is isolated from every other company's. No system is perfectly secure, but we build and test for this continuously.
Routzi is workplace software for professional delivery drivers and is not directed to anyone under 18.
If we make meaningful changes to this policy, we will update this page and change the effective date above. Significant changes will also be announced in the app.
Routzi LLC · support@routzi.com